Customer Support

24/7 Customer Technical Support

Across North America, you can rely on DY Concrete Pumps for dependable, responsive customer support. We understand that your schedule is demanding and your company’s reputation is on the line every day. When uptime matters most, immediate support is critical.

Every DY unit begins with precision manufacturing and is backed by:

• Complete startup and commissioning support
• Direct technical assistance by phone
• Regional field service technicians
• Fast turnaround on genuine DY Concrete Pump parts

24/7 Customer & Technical Support Number
682-999-9859

General Questions

How are DY Concrete Pumps manufactured?

Quality starts with a refined production process. Our equipment is built on a rolling assembly line system that promotes efficiency, consistency, and standardized construction. The result is a uniform, high-quality product that remains consistent from unit to unit. This simplifies maintenance, training, and fleet management.

What are the benefits of DY Concrete Pumps?

Through our strategic partnership with DY Innovate in South Korea, we deliver a unique combination of:

• High-quality engineering
• Operator-friendly design
• Proven reliability
• Competitive pricing

You get dependable performance without unnecessary complexity or cost.

What if I need parts for my DY Concrete Pump?

We make getting parts simple and fast.
With strategically located facilities in Dallas/Fort Worth, Texas and Calgary, Alberta, we maintain a large inventory of genuine DY parts ready for shipment. When downtime is on the line, we offer expedited shipping to get you back up and running quickly.
In addition, our online eCommerce store allows you to browse, order, and ship DY Concrete Pump parts anytime, day or night anywhere in the USA. Whether you’re in the office or on the jobsite, ordering parts is just a few clicks away.

Do I need a large inventory of parts to operate a fleet of DY pumps?

No. Many common DY components are interchangeable across multiple models. This reduces the number of parts you need to keep on hand and simplifies fleet maintenance.

I’ve had poor customer support with other manufactures, how are you different?

Here is the revised section with your family-owned positioning and stronger differentiation added:

I’ve experienced poor support from other manufacturers. How is DY different?

We are a family owned and operated company built by people who understand the concrete pumping industry firsthand. We are not a corporate call center reading from a script.
When you call DY, you speak directly with experienced technicians who actively work on concrete pumps. Our on call team understands real jobsite challenges because they have lived them.
We bring years of hands-on concrete pumping experience to every support call. That means faster troubleshooting, practical solutions, and clear communication without being transferred through layers of departments.

Our goal is simple. Keep your equipment running and protect your reputation in the field.